Frequently Asked Questions
How does it work?
- Step 1 — Pick your favorite artwork in the store
- Step 2 — Click the upload zone and drop in your pet's photo
- Step 3 — Receive your custom art in about a minute
- Step 4 — If you love it, we'll ship it as a Premium Paint By Numbers Kit or a ready-to-hang Canvas Print
Can I preview my pet before buying?
Can I preview my pet before buying?
Yes. After you upload your pet's photo, you'll see a full preview of your custom art in the modal before you add it to cart. You can generate multiple versions and pick your favorite.
What file formats are accepted for pet photos?
What file formats are accepted for pet photos?
JPEG, PNG, WebP, and HEIC (iPhone) up to 10MB. For best results: a clear, well-lit photo of your pet's face, ideally looking at the camera.
Can I include multiple pets in one artwork?
Our self-serve customizer currently supports one pet per artwork. If you'd like a multi-pet design, contact us directly and we'll work with you on a custom order.
How long does delivery take?
Canvas Prints typically arrive in 5–10 days; Paint By Numbers kits in 15–20 days. We'll email you a tracking number as soon as your order ships.
What is your return or refund policy?
What is your return or refund policy?
30-Day Happiness Guarantee. Physical items can be returned within 30 days if undamaged and none of the paint pod seals are broken. Bottom line, if you don't love your custom art, contact us and we'll make it right.